FAQ

  • How are Makk Design products assembled?

Most Makk Design products arrive unassembled. Assembly is simple and requires no special tools.

  • Is there a protective film on acrylic or mirror products?

Our acrylic products come with an almost invisible protective film on both sides. To fully enjoy the beauty of our products, remember to remove the protective film. To do this, start at one corner and peel off the protective film completely.

  • How do I clean acrylic and mirror products?

Use a soft, lint-free cloth, such as chamois, and rub gently.

  • How do I care for brass?

Brass parts sometimes oxidize over time. To maintain their shine and remove traces, we recommend applying a small amount of product to a cloth and gently rubbing the affected areas. A final wipe with a clean, dry cloth will reveal the full shine of the brass.

  • What are the shipping/delivery times?

Shipment within 3 working days. Delivery within 3-5 working days for Metropolitan France and 7-8 working days for international deliveries.

  • Where are the products made?

All our products are manufactured in our workshop in Capbreton, south-west France.

  • What materials are used?

Our products containing Wood are made from FSC/PEFC-certified Wood (labels guaranteeing that Wood comes from sustainably managed forests).

  • How can I return an order?

You have 14 days from receipt of the parcel to write to us at [email protected] with your order number and the reason for your return. In order to be returned, your item must be unused, in the condition in which you received it and in the original packaging. You are responsible for the cost of the return (except in the case of a wrong item received, a broken item, etc.). We do not accept returns of personalized items.

  • What customization services do you offer?

Engraving on Wood or acrylic, personalized stand/design, implementation pack (for your resellers). We require a minimum quantity of 10 pieces/customized design. Please let us know about your project at [email protected].

  • Do you sell wholesale?

Yes, our trade discounts are as follows:

From €250 to €499 excluding VAT: 10% automatic discount
From €500 purchase excl. VAT: 15% discount with code MAKK15